Ode to Customer Service
Is it too much to ask for a company to issue an apology letter when they screw up? Sure, the lady on the phone can apologize (with little actual remorse in her voice), however, I would truly appreciate receiving even a form letter apologizing and noting that THEY made a mistake.
I'm certain Nicor gas would be prompt in informing me if I missed a payment or made some other mistake regarding my account. Why can't they do something to acknowledge that they made a mistake?
Ugh! They are not on my happy customer list today. More than any other utility that I pay for, gas service bugs me, especially when I know that the only thing using it is the furnace. Is it time to turn on the air yet?
End of vent.
I'm certain Nicor gas would be prompt in informing me if I missed a payment or made some other mistake regarding my account. Why can't they do something to acknowledge that they made a mistake?
Ugh! They are not on my happy customer list today. More than any other utility that I pay for, gas service bugs me, especially when I know that the only thing using it is the furnace. Is it time to turn on the air yet?
End of vent.
posted by MJ at
1:42 PM
1 Comments:
I hear ya! We have an oil furnace and I hope our next house has gas or propane b/c oil is a dirty burning fuel -- and we have a huge oil tank in our basement. It's a dinosaur to fill up!
By
badger girl, At
9:35 AM
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